Thing thang

I find the Yellow Pages website unbelievably complex. it is horrible to use. Worse. Impossable.

Telecom recently sold its directories business. The new owner is spending up large online and on television (with the creepiest ads I have seen for a long time - disembodied scorched black hands scampering around and geting stuff done - "Let your fingers do the walking" taken to the revolting extreme) - weird to see it in an episode of Nip Tuck centred on an airliner that had crashed and burned(double whammy a Brazilian plane went down in Sao Paolo today burning alive all aboard). All round not a good scenario.

Though the blog is inactive (long story) you should read back through the archives of Creating Passionate Users.

Might also be worth listening to Sam Morgan of Trade Me talking about design isues for his very successful business. Better still - watch it. Here.

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